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Greetings! We apologize that you are experiencing problems with our on-line application system. This application will soon be replaced with a more modern application system. We will do all we can to assist you until our transition is complete.

Below are the most common problems encountered when using the system and suggestions for how to.

CAUTION!!! The suggestions below are not for the faint of heart. If you want to go the path of least resistance, go to number "9" in the list below.

Users in Time Zones Other than Central Standard Time

Our on-line application system is unavailable nightly between the hours of 12:00 AM and 5:00 AM. If you are in a different time zone and having difficulty using our system. Please verify that you are not connecting during these hours in the Central Time Zone. For assistance, see World Clock and look at the time for Chicago to see what our current time is in Missouri.

Problems Using Internet Explorer

Some users have difficulties using the On-Line Application System using Internet Explorer.

If you are using Internet Explorer 8 or after, download PDF Directions for disabling the Cross Site Scripting filter
Download /View

"Session Timed Out" Errors / Cookies (all browsers)

Cookies are parcels of text sent by a server to a web browser used for the purpose of synchronizing information between the client computer and the host, maintaining the security of your data.

If your browser is rejecting cookies, you will receive a "Session Timed Out" error and won't be able to use the application.

What you can do to counter this is:

  1. Make sure that you are not double-clicking on the links. This WILL cause a session timed out error.

  2. If you are using Internet Explorer 8, first follow the directions above for disabling Cross-Site Scripting. Otherwise, skip to 5.

  3. Change the Compatibility View Settings by clicking on TOOLS > Compatibility View Settings

    Compatibility View

  4. Add to the Compatibility View websites list.

  5. Clear out the Temporary Internet Files by selecting TOOLS > INTERNET OPTIONS >

  6. In the Browsing History section of the GENERAL tab. Click on the Delete button.

  7. Check to see if cookies enabled for

    You can have high security set in the browser to block cookies, but allow cookies for this specific website. Since the variety of browsers and versions can vary significantly, we are unable to give step-by-step instructions to users on how to set all of this up for all browsers. The following instructions are for the most common web browser, Internet Explorer. You can find information on enabling cookies for other browsers here.

    1. Click on the following selections TOOLS > INTERNET OPTIONS > Privacy tab > SITES

    2. Type in and click on the Allow button.

      Look at the list of Managed websites to ensure that shows "Always Allow" next to it. If not, remove and repeat b.

      Per Site Privacy Actions
    3. Click OK.

  8. If allowing cookies does not work try using Internet Explore without Add-Ons. Select Start Marble, All Programs, Accessories, System Tools, Internet Explorer (No Add Ons). You may need to test by slowly adding your add-ons back in to determine which add-on is causing the problem.

  9. If all the above does not work or are too "daunting" to work through, try a different browser and/or computer. A browser that we have found that works well in our environment and is very fault tolerant is Mozilla Firefox.

  10. If that fails, a more drastic option would be to RESET Internet Explorer to its default. To do that, select TOOLS > INTERNET OPTIONS > Advanced Tab

  11. Click on the RESET button.

    Internet Options
  12. If all previous steps fail, we will need to know the browser and version you are using so further research can be done. You can contact the University of Missouri's Human Resource Services at

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